Comments on Power Outages

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    Irma, KM6JVU

    Per Supervisor Horsley’s office:
    We’ve been advised by CPUC staff that those affected by the outages should relay their experiences and concerns directly to the Commissioners at the CPUC Voting Meeting this Thursday (9/23/21) at 10am:

    Participants will have audio and video but will not be able to make comments or ask questions. To make comments or ask questions, please join via the phone line.
    For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    It will also be recorded and archived for future viewing.

    English Phone: 1-800-857-1917, passcode: 9899501#
    To make a public comment during the public comment period, press *1 (star one) when you wish to speak to be placed in a queue by the operator.
    Participants will be placed on mute in “listen-only” mode until the public comment portion of the meeting.

    Spanish Phone: 1-800-857-1917, passcode: 3799627#

    Public Comment – Speak: If you would like to speak during the public comment period at the start of the meeting, please participate by phone and call in by 10 a.m. and you will be able to make your comment. (As a reminder, parties to a proceeding cannot speak to issues related to the proceeding to which they are a party.) To listen or make comments not to exceed 1 minute (may be extended to 2 minutes depending on number of speakers) by phone, dial 1-800-857-1917 and enter passcode 9899501#. To make a public comment, press *1 (star one) when prompted by the operator once he/she comes on the line. Once you press *1 you will be prompted to state your name and/or organization, and will not hear from the operator until it is your turn to speak. Wait times may be lengthy depending on number of speakers. The CPUC welcomes your written comments. Please see our Docket Card for the proceeding in which you are interested in providing comment.

    If you experience difficulty calling into the Public Comment line, please send an email to or call (415) 703-1496.

    Meeting info, including public comment call-in number is here:

    Irma, KM6JVU

    Just updating this thread with more current info. If you are still experiencing “random” power outages or have other concerns, you can email PG&E’s new customer service account:

    PG&E held a Wildfire Safety Webinar on October 5 for San Mateo County residents. Several outcomes from the recent spate of unplanned outages due to their Enhanced Powerline Safety Settings include:
    * PG&E heard very clearly from our elected representatives (Sup. Horsley, Assy. Berman, Rep Eshoo and others) that these outages and the lack of communication about causes, restoration times, etc were completely unacceptable
    * PG&E has established a dedicated email: to respond to questions and concerns, with a promised response within 48-hours (Note: Assemblymember Berman stated on 10/6 that 48 hours is still not acceptable and he will push for PG&E to improve that response time)
    * PG&E has changed procedures to reduce the average outage time to less than 4 hours and 200-300 customers impacted (versus 9+ hours and 1400 customers)
    * PG&E is piloting a new mobile app Report It, to allow people to upload photos of potentially dangerous conditions (i.e., tree limbs overhanging lines, etc) before an outage occurs. The app is currently available by invitation only; join the waitlist at to get your invite (I got access in a couple of days).

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